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Designing for Diversity

Mobile technology can help enterprise improve accessibility across sectors and locations. But, within diverse environments, success can only come with an effective and efficient customer experience (CX) evaluation framework. Luke Feldman, a CX professional, will discuss specific case studies on how effective CX can make a real difference in helping enterprise companies meet challenges that exist in a diverse environment.

Core aspects of the presentation include:

  • Product and process evaluation
  • Stakeholder engagement process
  • Integration of metrics – a fundamental way of tracking performance

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